Replace an outdated HR system that had not been upgraded for approximately seven years
- Improve employee leave management
- Replace manual HR processes, such as filling in overtime and pay variation forms for work carried out in parks
- Reduce back-end office administration costs, such as temporary labor costs
A word from Parks Victoria
“Oracle Partner Presence of IT’s knowledge of Oracle products and basic understanding of our organization helped us evaluate exactly how Oracle Human Resources Management System Release 12 would best meet our needs. We now follow Oracle best practices and have a series of online employee and manager self-service options that have streamlined our HR processes.” – Michael Boulton, Manager – Payroll and HR Systems, Human Resources, Parks Victoria
Parks Victoria has developed a strong partnership with Oracle since its predecessor, Melbourne Parks and Waterways, implemented its first Oracle product in 1994. Parks Victoria was one of the first entities in Australia to implement Oracle Human Resources Management System and Oracle Payroll, and it is extremely confident that Oracle applications are the most suitable to meet its business requirements.
“As a long-term Oracle E-Business Suite user, changing providers was not an economical alternative,” said Michael Boulton, manager – payroll and HR systems, human resources, Parks Victoria. “It was a logical move to upgrade our Oracle Human Resources Management System to Release 12 at the same time as upgrading our Oracle Financial modules, to take advantage of the advanced self-service capabilities the application provides.”
Parks Victoria first decided to upgrade its HR system in late 2007. After completing a tender process, in January 2009 the authority engaged Oracle Partner Presence of IT to design and build the new HR system from scratch, based on Oracle Human Resources Management System Release 12. Presence of IT developed a range of configuration changes and personalization features to meet Parks Victoria’s specific requirements and helped the authority migrate its existing HR information to the new system.
After several rounds of system and user acceptance testing, the new HR system went live on November 22, 2009. Since going live, Presence of IT has helped Parks Victoria further improve business processes and workflow efficiencies, and it also provides ongoing support.
Parks Victoria has worked with some members of Presence of IT’s staff since its original Oracle Payroll implementation in 2002.
“We have worked with Presence of IT for more than nine years, and are extremely comfortable and secure in the team’s ability,” said Boulton. “The staff knows our IT systems and HR requirements and is conversant and knowledgeable about Oracle products. They were able to evaluate what we needed and advise us on how Oracle could best meet those needs.”
After designing and developing Parks Victoria’s new HR system, Presence of IT developed comprehensive step-by-step user guides to provide Parks Victoria’s staff with easy-to-use information about each of the system’s modules.
“Presence of IT has consistently acted as a genuine partner during the implementation project,” said Boulton. “The team was always adaptable and accommodating with our requests, and assessed our change requirements with minimal impact on the project’s budget. We agreed to a fixed-price contract and the team’s input was invaluable in getting the project completed on time.
“The company makes us feel we are its number one priority, and we have confidence in its work and its ability to support its clients,” he added. “The team has met all the key features of exceptional service. I really have nothing negative to say!”